Damage to new keyboard during repair

[HC09]

Sent my new all in one desktop computer under warranty for a minor repair. This was carried out (I believe) and the computer returned to me with the new keyboard badly damaged. No reply yet to my email including before and after photos, and promise to call back by customer service not fulfilled. Please advise as I urgently need the computer for my work.

[A_Gayathri]

Hi @HC09 , 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion All-In-One PC 24-Ca1000a Damage to new keyboard during repair. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

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