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HP Recommended
HP Notebook - 15-bs192od
Microsoft Windows 10 (64-bit)

I have a notebook book 15-bs-192od

I have been struggling with my disc drive running at 100%, which prevented me from doing much on my notebook.

After the last update and restart, I noticed that my data files had moved to a different user profile.  Solitaire and a few other miscellaneous applications were apparently deleted, no big loss.  Additionally, I had to reactivate some of the software had a purchased.  I moved my data files back and all seemed fined.

Then a few days later,  when I tried to open mircosoft edge, it got a message stating that I had to sign into my microsoft in order to sync, I never had done this in the past.

Today, after starting up,  I find that all my data files are gone.  I run McAfee and Malwarebytes and neither discovered any viruses.  

Is it possible to recover these files?

 

1 REPLY 1
HP Recommended

@MrFrustrated58 -- it seems like your disk-drive is "failing". 

 

First, Windows could not load your "profile" from your disk-drive, and so Windows created a "temporary profile" -- probably with black wallpaper.

Your Personal Files are associated with that non-accessible profile -- probably still present.

Open the "C:\Users" folder, to see the list of sub-folders in that folder.  One folder could be your previous "profile".

 

Before your disk-drive totally fails, make a backup to an external disk-drive.

 

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