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ABrown78
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Solved!

Dead hard drive

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HP Envy Beats All in one PC

My hard drive died and would not even run self test tested through bios and it failed.  I'm getting new hard drive but need the disc with the OS and software that came on my PC 

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Paul_Tikkanen
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Hi:

 

What is the full model number or product number of your AIO PC?

 

Use this guide to find that information...please do not post the serial number.

 

https://support.hp.com/us-en/document/c01492484

 

Did you previously upgrade the PC to W10?

 

If so you can reinstall W10 for free on the new drive by making bootable installation media using the media creation tool from the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

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ABrown78
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The product number is f3f00aa#a 

The model number is 23-n010 

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Prométhée
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hi

 HP Beats Special Edition 23-n010 All-in-One Desktop PC Product Specifications

 

you obviously did not create the disk / usb recovery as mentioned here?

 

 

the computer being of origin under windows 8, you can use the iso microsoft

https://www.microsoft.com/en-us/software-download/windows8ISO

 

if you had windows 10 installed, it's here:

https://www.microsoft.com/en-us/software-download/windows10

 

 


Expert volontaire :Forum Fr 17-10-2009 :
 

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

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Paul_Tikkanen
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Hi, @ABrown78 

 

If you have to reinstall W8.1, you need to use the Microsoft tool that I zipped up and attached below that you will need to transfer the ISO file to a DVD or USB flash drive so that it is bootable, or you can use a different free utility such as Rufus.

 

From the list of W8.1 operating systems listed on the Microsoft download site, you want the plain W8.1 64 bit ISO file.

 

After W8.1 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-23-All-in-One-Desktop-PC-series/6879113/mod...

 

If you would rather buy recovery media, then you would have to get it from this vendor at the link below, since HP no longer sells it.

 

http://www.computersurgeons.com/p-22792-windows-81-64-bit-14am2hra601-recovery-kit-j0j43av-for-hp-be...

 

 

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ABrown78
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Thank you all so much I really appreciate all the responses.  I will do it soon as my drive arrives. Thanks again! 

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Paul_Tikkanen
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You're very welcome.

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