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Locked

‎11-21-2021 02:36 PM

HP Recommended
Product: Pavilion, desktop 24 -xa0057c
Operating System: Microsoft Windows 10 (32-bit)

Blue screen. Critical process died

Category:
1 REPLY 1

‎11-22-2021 01:19 AM

HP Recommended

@Phil613 -- how many times does this happen? Does it happen during a restart, or "randomly" when you have been using the computer for a while?

 

Restart your computer, and repeatedly press the ESC key, until you see a start-up menu.

Is one of the menu items "launch HP Hardware Diagnostics" ?

If so, launch it, and test your computer's hardware.

 

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