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‎01-04-2021 09:43 PM

HP Recommended
Product: desktop 550-130na
Operating System: Microsoft Windows 10 (64-bit)

I changed to a new HP computer and then tried to re-set the old HP one to factory settings.   After going through the routine, and selecting the keyboard required, the system then starts all over again.  What am I doing wrong?   I have tried to get it to re-boot several times, with the same outcome of the desktop not starting up in the original factory settings

3 REPLIES 3

‎01-05-2021 09:21 AM

HP Recommended

@Johnjj1 

We need to know both the model number and age of the other PC in order to provide any detailed instructions.



I am a volunteer and I do not work for, nor represent, HP
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‎01-05-2021 11:44 AM

HP Recommended

Thanks WAWood for your reply.   It is a Pavillion 550-130na and 5 years old

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‎01-10-2021 08:37 AM

HP Recommended

I am not sure if this post is still operating or should I repost my problem.  

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