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Johnjj1
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Desktop 550-130na

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desktop 550-130na
Microsoft Windows 10 (64-bit)

I changed to a new HP computer and then tried to re-set the old HP one to factory settings.   After going through the routine, and selecting the keyboard required, the system then starts all over again.  What am I doing wrong?   I have tried to get it to re-boot several times, with the same outcome of the desktop not starting up in the original factory settings

3 REPLIES 3
WAWood
Level 16
Level 16
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Message 2 of 4
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@Johnjj1 

We need to know both the model number and age of the other PC in order to provide any detailed instructions.



I am a volunteer and I do not work for, nor represent, HP
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Johnjj1
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Thanks WAWood for your reply.   It is a Pavillion 550-130na and 5 years old

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Johnjj1
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I am not sure if this post is still operating or should I repost my problem.  

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