Desktop randomly freezes, pass all tests but cannot run extensive test ( it just repeats fast test)

[Offs3]

Desktop randomly freezes, passed all tests but cannot run extensive test ( it just repeats fast test) Advise welcome please. Thank you

[Raj_05]

Hi @Offs3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion All-In-One PC 27 is freezing randomly and failing to complete extensive tests, you might want to try the following troubleshooting steps.

Check for Software Issues:

• Update Drivers: Ensure all drivers, especially graphics and chipset drivers, are up to date.
• Update BIOS: Check if there's a BIOS update available for your system and apply it if necessary.
• Check for Malware: Run a full system scan using a reputable antivirus program.

Perform Hardware Diagnostics:

• Run HP Hardware Diagnostics: Since extensive tests aren't completing, try running the diagnostic tool again, but make sure to use the latest version of HP Support Assistant.
• Check Hardware Connections: Ensure all internal components (RAM, SSD/HDD, etc.) are securely connected. Sometimes loose connections can cause issues.

Monitor System Temperatures:

• Check for Overheating: Use a temperature monitoring tool to check if your system is overheating. Overheating can cause random freezes.

Examine Event Viewer:

• Look for Errors: Open Event Viewer (search for it in Windows) and check for any critical errors or warnings that might give you more information about the freezes.

Perform a Clean Boot:

• Isolate the Issue: Perform a clean boot to see if a background process or startup program is causing the issue. This helps isolate whether third-party software is contributing to the problem.

Check Power Supply:

• Inspect the Power Supply: Ensure that the power supply is providing stable power and that there are no issues with the power connections.

Consider Hardware Testing:

• Run Memory Test: Use Windows Memory Diagnostic or MemTest86 to test your RAM for errors.
• Check Storage Health: Use tools like CrystalDiskInfo to check the health of your SSD/HDD.

Factory Reset (if needed):

• Backup and Reset: If all else fails, consider backing up your data and performing a factory reset to see if the issue persists.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support