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FredHT
New member
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Message 1 of 2
486
Flag Post

Desktop stuck at spalsh screen

HP Recommended
Microsoft Windows 7 (64-bit)

The PC gets ton the HP splash screen and does not respond to f10 Esc F11 F9  or ctrl alt del  just hangs at this screen.  splash screen is v5.10 

 

If I hit the windows key and B  I get the following

 

Reboot and Select proper boot device

or insert boot media ins selected boot device and press a key  

1 REPLY 1
Lil_Boy_Blue
Level 12
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Message 2 of 2
Flag Post
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

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