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- Desktop stuck at spalsh screen

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03-29-2020 08:51 PM - edited 03-29-2020 09:33 PM
The PC gets ton the HP splash screen and does not respond to f10 Esc F11 F9 or ctrl alt del just hangs at this screen. splash screen is v5.10
If I hit the windows key and B I get the following
Reboot and Select proper boot device
or insert boot media ins selected boot device and press a key
03-30-2020 03:10 AM
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).