Desktop stuck during reset

[txqpdoll]

My device is a Pavillion All-in-one desktop 27-n141 [serial number removed]. I tried to do a reset as we are giving the computer to the kids to use now at their mom's house. It has been stuck on 13% with the circle still spinning for 7 hours now. I don't think this should be taking this long. How can I Fix this? 

[Lil_Boy_Blue · Accepted solution]

Hi

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR - Windows Logo key + Ctrl + Shift + B

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.

[txqpdoll]

Thank you so very much. That worked and it seems to be reset and ready to go. 

[Lil_Boy_Blue]

Prego.

[TJS4]

Hi Lil_Boy_Blue

Thanks for your posting below.  I tried the suggested steps:

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

All Fast Test steps passed successfully.

I then tried again to reset PC, but it failed upon trying to reinstall Windows (screen went black after about 8%).

Do you have any other suggestions?

Thanks in advance for any assistance you can provide.

Thanks,

TJS4

[Lil_Boy_Blue]

Hi

Slight amendment to instructions...

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR - Windows Logo key + Ctrl + Shift + B

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.

Perhaps next I would suggest...

Read this and start a new thread with any further questions please.