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Aeromech1234
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Message 1 of 2
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Flag Post

Desktop stuck in diagnostic loop.

‎10-18-2020 10:57 AM - edited ‎10-18-2020 01:42 PM

HP Recommended
Product: Omen by HP. Model 870-224
Operating System: Microsoft Windows 10 (64-bit)

Omen by HP Desktop computer

product # Z5M58AA#ABA

Model # 870-224

The PC will start up, but displays a blue screen that says there's a problem and the computer needs to restart. It gives me the option of "reset" or "other options"

If I reset, it just looks back to the same place. So I tried to do a factory reset from the "other options" menu. But now the comp will not start up. It just beeps two slow tones then two fast tones. With the power button blinking the same pattern.  Help me, please!

 

1 REPLY 1
Grzwacz
Level 12
Level 12
6,837 5,355 646 1,375
Message 2 of 2
Flag Post

‎10-18-2020 01:32 PM

HP Recommended

Hi,

 

Please remove the serial number from your post.

 

A 2:2 BIOS error code is a problem with the BIOS.

 

I would try all BIOS recovery steps at this site (Link).

 

You may have to contact HP Support (Link) if above BIOS recovery options fail.

 

Regards

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