• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-24-2023 10:55 AM

HP Recommended

Hello,

I am trying to boot a new NVMe drive that works and has been preloaded with 10 and business software, but the preloaded OS operation is stopping it.. 

1 REPLY 1

‎12-24-2023 07:35 PM - edited ‎12-24-2023 07:52 PM

HP Recommended

Hi @Howie944 

 

Welcome to the HP Forum.

 

You have verified the new NVMe drive works with a different PC.

 

You haven't provided your PC specs so an older PC running an NVMe drive using a PCIe to NVMe adapter may not see the NVMe drive as a bootable device.

 

I would disconnect the current (system) drive to see if the PC will run Windows using only the new NVMe drive.

 

Start the PC to check for a successful windows startup using the new drive.

 

Then tap "F9" to get to the "Boot Device Options" menu if the PC will not run Windows with the new drive. No UEFI boot drive in this menu with only the new NVMe drive connected to the MB suggests the PC is not seeing the NVMe drive.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.