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I can tell you that I use a microsoft wireless mouse, so thats not my problem. Although, as I said before, I have not tried everything you have so I may have to look over some of your previous trys to eliminate them as possibilities. I hate using you as a guinea pig but if you decide to reinstall windows and it works I will give it a try myself. Thanks for the update.

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@EBJ693 wrote:

I can tell you that I use a microsoft wireless mouse, so thats not my problem. Although, as I said before, I have not tried everything you have so I may have to look over some of your previous trys to eliminate them as possibilities. I hate using you as a guinea pig but if you decide to reinstall windows and it works I will give it a try myself. Thanks for the update.


 

I did uninstall the Logitech Setpoint software and attempted another upgrade but it failed.  I'm not that confident disconnecting the min USB receiver, uninstalling Logitech Setpoint and using another mouse/keyboard combination will be the fix but I'm going to puruse it anyway.  As for a fresh install, I'm a 100% confident that will work as I've done that in the past with other PCs.  However, that's a reset button since it formats the hard drive and re-installs Windows.  It requires you to back all your documents/etc up and re-install all applications which is a PITA.  I'm not a fan as it's a lot of work to get things back to the way you like it.  I really wish the Win10 failure told me more about why it fails.  You'd think there be some type of log you could submit to the powers to be that could at least point me in the right direction.  I actually have a spare hard drive here I could dedicate to testing the fresh install.  It's not the SSD I have installed currently but I could certainly install Win10 1607 on it and boot the PC as a test.  

 

 

 

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EBJ693, I have the same problem. My HP wil not complete the installiation. However, my much older Dell had no problem with the 1607 update.  Like you I have tried everything I can fine online to try to complete the installation. No Luck.

So, I guess I can say, a lesson learned. This will be my first and last H-P. Getting rid of this thing and going back to Dell.

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I haven't tried the one thing that I'm pretty certain will solve this problem and that is completely reinstalling Window 10.  The downside is that I will have to reinstall all of my software and attempt to reconfigure my computer the way it is now, from scratch. This computer was purchased not that long ago and I bought with the idea that it would be future proof. For a guy my age that's probably 20 years max, so as far as I'm concerned I'm stuck with it. Good luck with yours, I hope the new Dell exceeds expectations.

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Any update?

Did reinstalling Windows work for you?

 

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Yes, but I didn't start the process until about two weeks ago and I still haven't completely restored my computer to the state it was in before I started the reset. But I am now the owner of a fully updated Windows 10 operating system.  

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