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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Desktop won’t start after several failed restore attempts

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04-01-2020 10:56 PM
I’ve been trying to factory reset the all-in-one all afternoon. Using the all three methods, upon reboot I’m told there was a problem and no changes were made. I F11 to the restore manager and try from there. Everything appears to go swimmingly until I get a pop-up that and error has occurred. It gives me the choice to retry and view the log. There is also a cmd window in the background saying something about the drive. When I try to retry, the curtain appears with Administrator but fails to start. I loop back to the same restore manager screen with an error. What do I do to fix this? My kid needs this computer for school.
04-02-2020 03:18 AM
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
04-02-2020 08:24 AM
Hi, @Miso907
If the above steps don't resolve the issue, I recommend that you reinstall W10 by using the Media creation tool at the link below to create a bootable W10 USB installation flash drive. Select the W10 64 bit installation media. Your PC came from HP with a 64 bit operating system.
You will need to have access to another working Windows PC, and an 8 GB USB flash drive.
https://www.microsoft.com/en-us/software-download/windows10
If you had previously upgraded the PC to W10 from and older operating system, and you are asked to enter a product key during the installation process, select the 'I don't have a product key' option and W10 will install and automatically activate once you are connected to the internet.
You can install the drivers and available software from your PC's support page.