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‎05-19-2024 08:52 PM

HP Recommended
Operating System: Microsoft Windows 11

Hi,

 

I can no longer access my desk top. My previous hard drive said it was failing so I put another ssd hard drive in and I am now trying to install windows via USB. However my ssd hard drive is not being recognized, neither is my 1tb backup hard drive. When I list disk in command prompt I only see "drive 0" which is my 14 gb USB when I go to boot options I see the 250 gb Samsung ssd 960 EVO drive. But it's not listed in command prompt. 

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5 REPLIES 5

‎05-20-2024 07:45 AM

HP Recommended

Interesting that Windows 11 install media does not work.  Are you using the Microsoft install medias.  If not you can make it yourself with the media creation tool.


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‎05-20-2024 11:48 PM - edited ‎05-20-2024 11:53 PM

HP Recommended

Does he need to format the new drive first to have it seen? This is my first post, so I am no expert.  I've just started using Win11 on this computer.  The drive replacement on Win 7 ( my HP desktop)  I did in Device Manager, had to format.

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‎05-21-2024 05:48 AM

HP Recommended

The install media should be able to see the drive, even if it has not been formatted.  Also the install media will format the drive before it proceeds, so I think it can be a new clean drive.  It might need to have the drivers in an additional helper upload if the PC is using Intel Rapid Storage (RST).

https://support.hp.com/us-en/document/ish_4859717-4859823-16

Since the PC model number has not been posted, IDK.


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‎05-21-2024 07:56 PM

HP Recommended

Thank you, I appreciate that information.

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‎05-22-2024 05:15 AM

HP Recommended

You are welcome.  Please post the model number if you need additional help.


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