Did HP, update disk drives recently (Monday) I am not sure i... - HP Support Community

mike4367 · ‎12-30-2022

I received a message on desktop stating that the hard Drive was being fixed and it would take up to an hour. There was no other indication of source of message, The message started when turning the PC on.
1) Did HP distribute an update to all Pavillion clients?
2) Is this a hack,
3) My emails no longer update on mobile phone, (no changes were made to device)
4) Bank website indicate that they did not "recognize the PC I was using (same one as past 5+ years.
%) Is there a specific team at HP to contact?

Prométhée · ‎12-30-2022

hi

please perform the hardware tests
everything is explained in this link

HP PCs - Testing for Hardware Failures | HP® Customer Support

An example of a failed test with Contact HP option

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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Did HP, update disk drives recently (Monday) I am not sure if it was HP or virus

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