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‎06-17-2020 11:05 PM

HP Recommended
Product: HP Envy 70-230qe-COT
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy 700-230qe with an MSI MS-7826 or Kaili motherboard. I am using Windows 10 Home, version 10.0.19041, build 19041. I want to disable the on-board, integrated sound controller so I can use a Creative Soundblaster Z. The problem I have is when I go into the BIOS to disable the on-board sound, there is no option to do that. Any ideas?

4 REPLIES 4

‎06-18-2020 08:08 AM

HP Recommended

Hi:

 

You may have to install the card, and then the onboard audio setting may show up.

 

I had the same issue on some older HP business class desktop PC's.

 

There is no onboard audio setting in the BIOS until after you install a video card with HDMI, or an audio card.

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‎06-18-2020 03:54 PM

HP Recommended

Unfortunately that didn't work either.  I installed the card but still no option in the BIOS setup to disable the on-board sound controller.  Also, no sound as you might guess.  I tried to install the Creative Soundblaster software while the card was installed but it said it could not find any supported devices and would not load. Thanks for the effort.

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‎06-18-2020 03:57 PM

HP Recommended

You're very welcome.

 

Sorry that didn't work like it did for my PC's.

 

I have no idea what else you can try.

 

Is the PCIe x 1 slot security set to have the slots enabled?

 

I'm just grasping at straws here...

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‎06-19-2020 08:40 AM

HP Recommended

install the card then go into device manager and enable the card and set it to default and restart then run the software.

*Just a community member, not an HP employee.
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