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Envy Phoenix
Microsoft Windows 10 (64-bit)

After calls to support and getting nowhere, I remembered that this model had a supplemental cache on the Motherboard which is a small circuit board held on by two small screws. Basically this is a type of SSD disk drive. It is designed to speed up access but many hybrid disk drives now include the same type of function directily on the disk. I removed the small circuit board and the problem went away. It made no difference in performance.

5 REPLIES 5
HP Recommended
You are a GENIUS!!!! I was on the phone with HP support giving them my credit card to charge me to do absolutely nothing.
Then I found your post. I removed the SanDisk SSD drive and like MAGIC my system booted right up....just like nothing had happen....
Thank You so much....for figuring this annoying HP issue out.
You ROCk!!!!
HP Recommended

OK....me too!!

 

After hours of research, figured it out.  My 16GB tiny mSATA SSD drive mounted on the motherboard had failed.  this SSD acts as a cache to speed up boots, launching applications and other activities it "remembers" you have done before.  It is NOT the boot disc.  I tried to save it with MiniTool's Partition Wizard to no avail...so I opened up the case, took out one screw and removed the SSD.

 

Now everything works perfectly.  Windows 10 boots up and loads all required apps in under 2 minutes.  That 's fine with me.

HP Recommended

Have tried to replace the tiny mSATA SSD drive with a replacement, and if so how did you format it?

HP Recommended

I'd say, mtron, that you shouldn't worry about replacing it.  I've long since forgotten about mine that I removed and did not replace.  In fact, I've replaced my main Hard Drive with a 500GB SSD.  Holy Crap!  PC boots up in less than 20 seconds and all applications load and display nearly instaneously.  That little mSATA is a useless relic.

HP Recommended

Thank you for the resolution, this solved the problem.

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