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Envy Phoenix
Microsoft Windows 10 (64-bit)

After calls to support and getting nowhere, I remembered that this model had a supplemental cache on the Motherboard which is a small circuit board held on by two small screws. Basically this is a type of SSD disk drive. It is designed to speed up access but many hybrid disk drives now include the same type of function directily on the disk. I removed the small circuit board and the problem went away. It made no difference in performance.

5 REPLIES 5
HP Recommended
You are a GENIUS!!!! I was on the phone with HP support giving them my credit card to charge me to do absolutely nothing.
Then I found your post. I removed the SanDisk SSD drive and like MAGIC my system booted right up....just like nothing had happen....
Thank You so much....for figuring this annoying HP issue out.
You ROCk!!!!
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OK....me too!!

 

After hours of research, figured it out.  My 16GB tiny mSATA SSD drive mounted on the motherboard had failed.  this SSD acts as a cache to speed up boots, launching applications and other activities it "remembers" you have done before.  It is NOT the boot disc.  I tried to save it with MiniTool's Partition Wizard to no avail...so I opened up the case, took out one screw and removed the SSD.

 

Now everything works perfectly.  Windows 10 boots up and loads all required apps in under 2 minutes.  That 's fine with me.

HP Recommended

Have tried to replace the tiny mSATA SSD drive with a replacement, and if so how did you format it?

HP Recommended

I'd say, mtron, that you shouldn't worry about replacing it.  I've long since forgotten about mine that I removed and did not replace.  In fact, I've replaced my main Hard Drive with a 500GB SSD.  Holy Crap!  PC boots up in less than 20 seconds and all applications load and display nearly instaneously.  That little mSATA is a useless relic.

HP Recommended

Thank you for the resolution, this solved the problem.

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