• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

I can't download Windows 11 in The HP TPC-F125-SF desktop computer. Does it have TPM version 2 disable?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

It doesn't help you.

 

It helps me figure out what model PC you have.

 

S01-pF0000nj

 

HP PartSurfer

 

If there is no security devices category in the device manager (where the TPM 2.0 security device would be listed), then most likely the TPM setting is disabled in the BIOS.

 

Since there is no info available on the BIOS settings, you will have to go into the BIOS and see if you can find the setting to enable the TPM 2.0 security device.


Most likely that setting will be found in the security menu.

 

To access the BIOS restart the PC.

 

Immediately tap the ESC key to get the menu of options.

 

Select the F10 Setup option and press the enter key.

 

 

View solution in original post

5 REPLIES 5
HP Recommended

 HP TPC-F125-SF is not the model number of your PC.

 

That is a general description that can apply to many different PC's.

 

Please post the product number of your PC.

 

You can find your PC's product number by clicking on the search icon on your Windows taskbar.

 

Type: System Information

 

The System information app should show up.

 

Run the app and the product number of your PC will be found on the System SKU line about 1/4 of the way down on the report.

 

HP Recommended

OK, I did what you suggested.

I found the line

System SKU 8BU75EA#ABT

 

how does this help me?

HP Recommended

It doesn't help you.

 

It helps me figure out what model PC you have.

 

S01-pF0000nj

 

HP PartSurfer

 

If there is no security devices category in the device manager (where the TPM 2.0 security device would be listed), then most likely the TPM setting is disabled in the BIOS.

 

Since there is no info available on the BIOS settings, you will have to go into the BIOS and see if you can find the setting to enable the TPM 2.0 security device.


Most likely that setting will be found in the security menu.

 

To access the BIOS restart the PC.

 

Immediately tap the ESC key to get the menu of options.

 

Select the F10 Setup option and press the enter key.

 

 

HP Recommended

I did it according to your suggestions and succeded to turn TPM from hidden to discovered (or whatever) and to download windows 11. Thanks very much for your help! 

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.