11-22-2018 10:48 AM
Hello I have a Touchsmart 600 that came with Windows 7 Ultimate 32 bit, but has no recovery partition and it had no Touchsmart software. I was able to download some programs via the HP website, but It seems like i miss some programs (like twitter, recipes, Hulu, etc). Is there a way to download the full HP Touchsmart package in a single solution?
Or where could I get the content of the recovert partition?
I also have a Touchsmart 310, can i use the Touchsmart programs in it and place them in my Touchsmart 600?
Than you in advance
Solved! Go to Solution.
11-22-2018 07:13 PM
From the specs I could find, that model PC comes with Win7 Home Premium preinstalled, not Win7 Ultimate.
Also, HP does not make their built-in apps or software generally available through download, nor can you "migrate" apps from one PC to another.
To restore all the HP stuff to your PC, you would have to do something known as a Factory Reset -- and that requires something known as HP Recovery Media:
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800)474-6836
If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP