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Mgraves130
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Downloaded drivers now computer wont work and wont factor reset.

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Microsoft Windows 10 (64-bit)

Bought a desktop two days ago. Computer had out of date drivers I downloaded the assistant and updated the system now i am getting blue screen of death.  I have restored to factory settings twice still getting the error. 

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KrazyToad
HP Support Agent
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Message 2 of 2
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@Mgraves130

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run a System Test to confirm the Hardware Functionality first
 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Test > Extensive

 

If all the Tests pass, try a System Recovery using the Recovery Media.

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file inorder to install Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

 

Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform a System Recovery (Windows 10)

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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