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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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08-08-2023 01:27 AM
Hi, I have a desktop HP Pavilion All-in-One (a new desktop with Windows 11). When I go to the HP Support Assistant, I am told that I have one update: Realtek RTL8xxx Series Bluetooth Driver for Microsoft Windows 10 (DCHU). My question is: Why do I have to install this driver? I have tried to download it and install it, but after a Windows Update this driver is back for download at HP Support Assistant. Is it correct to ignore it at HP Support Assistant, and why tell HP me to download it? I have Windows 11 and not 10.
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08-08-2023 09:40 AM - edited 08-08-2023 10:06 AM
You're very welcome, @Perhapspw
I received feedback from the other person on the link that my suggestion didn't work.
So, I recommend you delete the Realtek driver update from the HP support assistant because I am pretty sure that it is newer than the one HP wants you to install.
08-08-2023 07:53 AM
Hi:
Please see this related discussion and if you want, you can use the same driver I posted for the other person.
(1) Re: Driver update issue - HP Support Community - 8829122
08-08-2023 09:40 AM - edited 08-08-2023 10:06 AM
You're very welcome, @Perhapspw
I received feedback from the other person on the link that my suggestion didn't work.
So, I recommend you delete the Realtek driver update from the HP support assistant because I am pretty sure that it is newer than the one HP wants you to install.