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HP Recommended
HP Pavilion All-in-One PC 27-ca1000i (4N5D8AV)
Microsoft Windows 11

Hi, I have a desktop HP Pavilion All-in-One (a new desktop with Windows 11). When I go to the HP Support Assistant, I am told that I have one update: Realtek RTL8xxx Series Bluetooth Driver for Microsoft Windows 10 (DCHU). My question is: Why do I have to install this driver? I have tried to download it and install it, but after a Windows Update this driver is back for download at HP Support Assistant. Is it correct to ignore it at HP Support Assistant, and why tell HP me to download it? I have Windows 11 and not 10.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome, @Perhapspw 

 

I received feedback from the other person on the link that my suggestion didn't work.

 

So, I recommend you delete the Realtek driver update from the HP support assistant because I am pretty sure that it is newer than the one HP wants you to install.

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

Please see this related discussion and if you want, you can use the same driver I posted for the other person.

 

(1) Re: Driver update issue - HP Support Community - 8829122

HP Recommended

Thank you Paul. 👍 I´ll give it a try. 

HP Recommended

You're very welcome, @Perhapspw 

 

I received feedback from the other person on the link that my suggestion didn't work.

 

So, I recommend you delete the Realtek driver update from the HP support assistant because I am pretty sure that it is newer than the one HP wants you to install.

HP Recommended

It seems to work for me. Thanks 👍 

HP Recommended

Anytime.

 

Glad to have been of assistance.

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