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Dropped Flashlight on Keyboard "Audio/Volume' square stays on monitor

HP Recommended
pz6500
Microsoft Windows 7 (64-bit)

I dropped a flashlight on my keyboard and now there is a square in the middle of my monitor screen with 'Audio' @ the top of the square.  The 'sound' symbol, with 'Volume' indicating that the volume is increased to the max @ 100 (which is showing as a red bar.  Any idea how to remove this 'display'?  I've shut-down, rebooted, and purchased a brand new keyboard, but, unsuccessful.  I don't see an option to upload a picture. 31JUL20

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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@Whythis, Welcome to the HP Support Community!

 

What model HP Computer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Also, kindly share a picture of the error in your next post to assist you better.

 

Keep me posted. 

KUMAR0307
I am an HP Employee

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Message 3 of 4
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P6500Z

There are no 'stuck' keys.  The volume keys are above the numbered keypad to the right.  The flashlight did not touch to that area.20200731_183518[1].jpg

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HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

@Whythis 

 

I understand your concerns.

 

Please update the BIOS and check.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

 Have a nice day!!

 

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