02-08-2020 08:58 AM
I was doing a factory restore due to a blue error screen that kept coming up. During the restore that screen came up and restarted the computer and now shows boot devise not found .HELP
02-10-2020 10:33 AM
A Bluescreen can be due to LOTS of different issues, some of them hardware -- and if the latter is the case, forcing a restore is only going to make things worse, not better. Which is one of the reasons I never recommend a factory restore without FIRST running diagnostics to determine if the underlying problem is hardware.
The factory reset starts out by completely erasing and reformatting the drive, and if there is any issue with that drive, the rest of the restore will fail -- which is most likely what has happened to you.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
3) press the Function key for testing the hard drive (usually F2) and let it run.
Please report back the test results.
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