cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Sierra123
New member
1 0 0 0
Message 1 of 2
182
Flag Post

E-mail and installation software

HP Recommended
Microsoft Windows 10 (32-bit)

Hello,

 

When I purchased my computer I was using an email adress that is no longer valide.  I did register another email but when I try to install a software on my computer it shows my old e mail and wants me to put in my paswword.  But I don't remember that password.

 

Any help will be greatly appreciated!

1 REPLY 1
WAWood
Level 16
Level 16
34,049 30,213 3,091 7,126
Message 2 of 2
Flag Post
HP Recommended

@Sierra123 

If you're talking about the email address you used to create the login for Windows, we can't help you with that, as that is a Microsoft issue, not an HP issue.

 

If you use a Microsoft account for your Win10 access (you would know that because the login screen shows either a pin code or an email address), then you can go to the Microsoft account reset website: https://account.live.com/password/reset -or - go to the Sign in Microsoft Account website: https://login.live.com/

Then follow these instructions:
1) Click/tap on the Can't access your account link
2) Select why you can't sign into your account and click/tap on Next
3) Enter the email address of your Microsoft account, type in the characters displayed onscreen, and click/tap Next
4) Select how you would like to get your security code to verify your identity, click/tap Next
5) Enter your security code sent using the method selected in 4) above, click/tap Next
6) If you have enabled tw0-step verification, repeat steps 4) and 5) above using a different method to send you a different security code
7) Type in a new password, click/tap Next
😎 Your Microsoft account has been recovered -- click/tap on Next -- and you're done

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation