• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-11-2019 12:10 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I HAVE PLUGGED EXTERNAL HARD DRIVE ONTO MY USB PORT. IT WAS WORKING GREAT TILL YESTERDAY. I USUALLY BACK UP FILES ONTO THIS EXTERNAL DRIVE. HOWEVER NOW I CANT FIND IT CONNECTED. WHEN I NEED TO BACK UP THIS EXTERNAL DRIVE DOES NOT SHOW UP.

1 REPLY 1

‎12-11-2019 05:58 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

You may have a possible problem with the external HDD, the USB port you are using, a USB driver problem, a USB controller problem on the motherboard.

 

1. Try the external drive on a different PC (if possible).

2. Try connecting the external drive to all open front and back USB ports on this PC.

3. Check Control Panel, Device Manager for problem USB devices.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.