EliteOne crashes daily and unable to raise a case

[BLACKFRIAR]

The PC crashes almost daily now with error message Driver IRQL not less or equal ipeaklwf.sys

At the last but one crash the system rebooted itself and upgraded its BIOS with no intervention from me.

Took me to all the updates and made sure all were installed, and thought this might be the end. But no, just crashed again with same error.

Tried to contact HP - found they are M-F 8-6 only, so tried to raise a case and it won't let me. I've got a three year warranty and 5 year on site support and the thing is a month old.

Any ideas folks?

[mdklassen · Accepted solution]

Please see: https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Windows-10-Fall-Update/td-p/643...

where the solution is to uninstall the HP Velocity software.

[BLACKFRIAR]

---

@mdklassenwrote:

Please see: https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Windows-10-Fall-Update/td-p/643...

where the solution is to uninstall the HP Velocity software.

---

Thanks, have done this now and we'll see if it works.