Enabling TPM in BIOS causes System Recovery page

[Dmity_E]

Hello!

In order to moove my HP All-in-One PC 24-dp0000wa (7TT85AV) to Windowws 11 I had to enable TPM in BIOS. When doing so Windows didn't start, showing Troubleshoot page. 

To solve the problem I tred to do the following.

- clearing security keys in BIOS;

- returning BIOS security settengs to default values (TPM enabled);

- checking boot sequence (Windows boot manager's priority is choosen);

- making hardware check, using UEFI tools (no issues found, TPM is available and works all right).

When I went back to BIOS and turned TPM back to "Disabled", Windows started all right. 

Is it possible to turn on TPM without reinstalling Windows?

[Grzwacz]

Hi,

It is tough to get a handle on TPM. It provides hardware based, security functions.

I had W10 Home. Upgraded to W11 Home.

In W10 Home I enabled virtualization in the BIOS and have Secure Boot on using custom keys to support an Nvidia graphics card.

I would say you have something in hardware causing this problem or you don't have virtualization running. I can't pinpoint the problem.

You have integrated graphics so creating custom Secure Boot keys should not be the problem.

Enable Secure Boot. Enable virtualization in the BIOS. Check Security settings for this option.

Win 10 should run using settings required to update to W11.

Regards

[Dmity_E]

Thank you for suggestion!

I've done exactly, what you recommended. But in BIOS I found virtualization and Secure Boot option have already been enabled.

After that I booted in Win 10 via UEFI boot manager, opened the Device Manager -- TPM showed all right. 

Openned TMP console -- no problem with TPM.

Opened Microsoft's PC Health Check app -- it showed, that this PC met Win 11 requirements.

But in Update Centre it steel shows,  that this PC doesn't meet Win 11 requirements.

Is there something else to try?

[Grzwacz]

Hi @Dmity_E,

You're very welcome.

Okay, you have Secure Boot enabled and TPM enabled. This is good. The Microsoft PC Health Check App is good to go. Its anybody's guess why you see this W11 update error.  Both Ryzen CPUs HP provides for your motherboard ( Ryzen 3 4300U or Ryzen 3 4500U) are on the W11 support list (Link). Windows update should not disagree with Microsoft's PC Health Check software.

Microsoft has been rolling out W11 on a limited basis. Something else may be causing this Windows update problem. See what happens only using a mouse, keyboard, and monitor. You could have an incompatible peripheral connected to the PC.

You can force the update by downloading The Microsoft W11 Media Creation Tool at this (Link). I could not find a Russia link to download this software.

Follow prompts to create W11 USB boot media. Run the W11 Setup.exe within W10.  The installation should begin in W10 and restart to complete the update. I did this on many PCs with zero problems.

But you should create a backup image of the current W10 installation. You may need this backup image if the W11 update breaks the operating system.

I use Macrium Reflect free (Link) to create OS image backups. Scroll down to Backup at Home, Reflect 8 Free.

You need external USB media or a second internal storage device to store the image and a bootable USB recovery stick created by Macrium. The Macrium USB boot media allows you to run Macrium outside the OS. You need this so you can locate the backup image on other devices. Now you can recover the image from the secondary storage media to the corrupted OS drive.

Check Macrium's Knowledgebase for image creation, image recovery, and USB bootable recovery media creation. Test this stuff before you do the W11 update.

Regards

[Dmity_E]

Hi, Grzwacz,

My attempts to install Win 11 using installation media were unsucsessfull. With TPM enabled in BIOS PC could be restarted during instillation only using UEFI menu. After restarting this way it automatically rolled the changes back. 

Nevertheless it helped somehow: afert this experience Win Update Centre shows, that the PC meets Win 11 requiremqnts and the update will be provided in some time.

So I decided to quit my attempts and wait until update will occure via Win Update Centre.

Thank you for participation.

Regards

[Grzwacz · Accepted solution]

Hi,

You're very welcome.

Wait for a while.

The W11 update should be offered at some point.

Regards