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‎05-03-2022 07:50 AM

HP Recommended
Product: HP ENVY 20-d010 TouchSmart All-in-One Desktop PC

I had HP try to fix a problem  with my MFP M29W Laserjet pro. It printed once. When I noticed the computer was not connected to the internet. I checked and the network adapter was gone, also my audio device was not there either.  Not it boots to a black screen and cannot click on start menu or make any change.

 Computer did not come with boot disk. How can I get this working?

Any help 

Category:
1 REPLY 1

‎05-03-2022 08:05 AM

HP Recommended

Hi:

 

You can download W8.1 64 bit from the link below.  Select the plain W8.1 file.

 

Download Windows 8.1 Disc Image (ISO File) (microsoft.com)

 

Use the Microsoft tool that I zipped up and attached below that you will need to transfer the ISO file to a USB flash drive or DVD so that it is bootable, or you can use a different utility such as Rufus to transfer the file to a USB flash drive.

 

Rufus - Create bootable USB drives the easy way

 

Windows7-USB-DVD-Download-Tool-Installer-en-US.zip
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