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Mellorn
New member
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Message 1 of 2
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Flag Post

Error 00A During Startup

HP Recommended
Envy 750-447c
Microsoft Windows 10 (64-bit)

What does this mean? How do I fix it? I accessed UEFI BIOS settings and all the info that is "missing" is in BIOS.

During startup my computer suddenly showed me an error message. The following will quote the message since I can't seem to upload the photo.

 

Invalid or missing product information

The following product information programmed into the system board is missing or invalid.

System Board (00A) - Product Name, Product Serial Number, Product Number, Product Family, System Board CT Number.

1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,668 679 1,459
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

Can you use Windows or are you stuck at this error screen? Can you tap F10 at startup to get to the BIOS? This error is not life threatening if Windows works. You are out of warranty so HP will want money to fix this.

 

You stated the missing information is in the BIOS so try resetting the BIOS to defaults. Sounds like a communication problem between the BIOS and the operating system.

 

Run the Microsoft System File Checker to check for corrupted system files (Link) if you can load Windows.

 

Tap F2 at startup to see the Diagnostics menu. Run system tests.

 

Or back up data (if you can run Windows) and reinstall the HP factory image. It looks like you have a HP Cloud recovery option or you can order HP Recovery media at this site (Link). 

 

Or try a clean installation using W10 installation media from this (Link).

 

Regards

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