cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Mellorn
New member
2 0 0 0
Message 1 of 2
210
Flag Post

Error 00A During Startup

‎12-12-2020 03:07 PM - edited ‎12-12-2020 03:22 PM

HP Recommended
Product: Envy 750-447c
Operating System: Microsoft Windows 10 (64-bit)

What does this mean? How do I fix it? I accessed UEFI BIOS settings and all the info that is "missing" is in BIOS.

During startup my computer suddenly showed me an error message. The following will quote the message since I can't seem to upload the photo.

 

Invalid or missing product information

The following product information programmed into the system board is missing or invalid.

System Board (00A) - Product Name, Product Serial Number, Product Number, Product Family, System Board CT Number.

1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,668 679 1,459
Message 2 of 2
Flag Post

‎12-16-2020 02:51 AM

HP Recommended

Hi,

 

Can you use Windows or are you stuck at this error screen? Can you tap F10 at startup to get to the BIOS? This error is not life threatening if Windows works. You are out of warranty so HP will want money to fix this.

 

You stated the missing information is in the BIOS so try resetting the BIOS to defaults. Sounds like a communication problem between the BIOS and the operating system.

 

Run the Microsoft System File Checker to check for corrupted system files (Link) if you can load Windows.

 

Tap F2 at startup to see the Diagnostics menu. Run system tests.

 

Or back up data (if you can run Windows) and reinstall the HP factory image. It looks like you have a HP Cloud recovery option or you can order HP Recovery media at this site (Link). 

 

Or try a clean installation using W10 installation media from this (Link).

 

Regards

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation