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‎07-20-2020 08:57 PM

HP Recommended
Product: HP 15
Operating System: Microsoft Windows 10 (32-bit)

When I turned on computer got a message " Selected boot image did not Authenticate" ?   

Smart Check Passed, Short DST Failed 

Failure ID : QC6G63-821A6A-MFPWLK-60VC03

 

Can anyone tell what this means and what to do?

1 REPLY 1

‎07-21-2020 08:31 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means that you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04763947

 

After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool from the link below.

 

You will need to have access to another working Windows PC for this.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-f200-notebook-pc-series/7527799/model/9054498

 

 

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