Error Message when optimizing

[cp0071]

Been like this for weeks. How do I fix this?

[Raj_05]

Hi @cp0071,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering an error message while optimizing your HP All-In-One computer, it could be due to various reasons. To help you troubleshoot and resolve the issue, follow these steps.

• Restart Your Computer: Sometimes, a simple restart can resolve temporary issues. Restart your HP All-In-One computer and see if the error message persists.
• Check for Updates: Ensure that your operating system (e.g., Windows or macOS) and drivers are up to date. Outdated software or drivers can cause errors. You can check for updates in your computer's settings or use the HP Support Assistant (if available) to check for HP-specific updates.
• Scan for Malware: Run a full system scan using your installed antivirus software to check for any malware or viruses that may be causing the error.
• Clear Temporary Files: Over time, temporary files can accumulate and cause issues. Use the built-in disk cleanup tool on Windows or a similar utility on macOS to clear temporary files.
• Check for Software Conflicts: If you recently installed or updated software, it might be conflicting with the optimization process. Try uninstalling or disabling recently added software and see if that resolves the issue.
• Hardware Diagnostic Test: HP computers often come with built-in diagnostic tools. You can run hardware diagnostic tests to check for any hardware-related issues. These tests can usually be accessed by pressing a specific key during startup, such as F2 or F12, depending on your model.
• Check for Error Codes: If the error message provides an error code or specific information, note it down. You can then search for the error code online or contact HP support with this information for more targeted assistance.
• Reinstall or Update Drivers: If the error message mentions a specific driver, consider reinstalling or updating that driver. You can usually find the necessary drivers on the HP website.
• System Restore: If you recently made significant changes to your system or installed new software that may be causing the issue, you can perform a system restore to revert your computer to a previous state when it was working correctly.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support