• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
All in one desktop

Hi all, 

My all in one HP computer fell and the screen broke. whenever I try to turn it on, the PC does not come on, instead, it makes loud beeping noises and the keyboard also does not power on. I sent it for repairs and the screen was fixed. However, whenever I try to turn it on it still makes the loud beeping noise with a blank screen, the keyboard or mouse also do not power on. A few seconds later, it comes on with an error message: "Unsupported adapter installed. PC will automatically power down in a few seconds. Keyboard error". Same as it was before I sent it to be fixed. I noted these issues in the form sent by HP describing the situation. 

1 REPLY 1
HP Recommended

It is sad that the technicians did not power-on the computer, to confirm that the replaced screen works. Or, maybe they did, and it worked fine for them.

 

It is possible that something jiggled loose while it was being shipped back to you, such as the RAM and/or the video-adapter not being fully "seated" into the socket. Such conditions can cause "beeping" -- since there is no other way for the computer to signal to you that something "vital" to the computer has malfunctioned.

 

So, I think that you have three choices:

  1. send it back to HP for more repair
  2. take it to a local computer technician for trouble-shooting
  3. physically remove the disk-drive (that contains your files) . Buy a new computer, and temporarily connect that disk-drive as a "secondary" disk-drive on the new computer, and copy your files onto the new computer.  

Note that a combination of #2 and #3 is possible -- the other parts of your computer (screen, RAM, CD/DVD drive, keyboard, mouse) may have some "trade-in" value when you buy a new computer through the technician.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.