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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Error While Reseting Omen 45L

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12-13-2024 05:57 AM
I have an Omen 45L desktop that I needed to reset a few days ago. During the process, something happened and it's now in an eternal reboot cycle. The Omen logo appears on screen with a spinning wheel and then the screen may briefly (a second or 2) show a blue screen for the install of Windows 11 saying 64% installed and then the computer restarts, and the process starts over (sometimes it restarts before the blue screen).
While I have a basic to slightly better ability to troubleshoot issues and find solutions when I don't know what's happening - this is completely outside of my experience and I don't know how to proceed.
12-13-2024 06:58 AM
Greetings @centerfield17
Welcome to the HP Forum.
I am guessing you previously backed up data since you have tried a Windows reset.
This looks like extreme system file corruption or a possible hardware problem (maybe the system disk or memory).
Check your PC's hardware using HP Diagnostics as follows:
Start the PC. Repeatedly tap the "ESC" key.
Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.
Then try a HP Cloud Recovery if HP diagnostic tests pass.
Regards