Error message about a fan not operating

[DrNancyS]

Error message about fan not operating.

[Hawks_Eye]

Hi @DrNancyS 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for letting me know about the fan error message. Before we move into any steps, it’s important to gather a clear picture of the situation so we can isolate the cause properly.

Could you share a bit more detail about the following:

• The exact wording of the error message you see on screen.
• The model of your HP laptop or desktop where this is happening.
• When the error appears (for example, immediately at startup, after running for a while, or only during certain tasks).
• Any recent changes before the error began, such as BIOS updates, Windows updates, or hardware service.
• Whether the system is shutting down automatically or continuing to run despite the warning.
• If you notice unusual sounds, heat, or performance issues alongside the error.

With this information, we’ll be able to narrow down whether the issue is firmware, software, or hardware related and then decide the most effective next step.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.