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- Error message on start up. Unable to advance. No legacy supp...

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08-10-2024 05:20 AM - edited 08-10-2024 05:22 AM
Check to see if there is a hardware problem.
Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
If a component fails during the UEFI test then Click here to check warranty
If there is no hardware problem then the files on your boot drive are corrupted
What do you mean by "unable to advance". Is that a message that's on the screen?
Please provide the Product ID or exact model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.
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