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HP Recommended

I recently purchased an HP Victus from Costco and since I got it today I keep getting these crashes that sometimes freezes my computer whenever I try to play a game. For Assassins Creed Origins it crashes on start screen while Crusader Kings 3 crashes on the interactive map for instance. When it crashes the game will freeze and the monitor will go black and make a weird click. Sometimes it goes back to desktop. Sometimes it doesn't.

 

In the event viewer I normally get a Event 4101 error that says "Display driver nvlddmkm stopped responding and successfully recovered," and Event 0 nvlddmkm, and Event 10016 DistributedCom.

 

I've tried everything from online of including uninstalling the NVIDIA drivers with DDU and then reinstalling them, unchecking Hardware-accelerated GBU scheduling, checking optimization for windowed games, and disabling VT on the bios.

 

Reminder: this is a brand NEW computer so nothing has been changed. I've also asked help from the Microsoft and the NVIDIA community and I'm waiting for a reply.

 

My monitor is an Acer H233H. My specs are:

 

Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)

Language: English (Regional Setting: English)

System Manufacturer: HP

System Model: Victus by HP 15L Gaming Desktop TG02-1xxx

BIOS: F.21 (type: UEFI)

Processor: 13th Gen Intel(R) Core(TM) i7-13700F (24 CPUs), ~2.1GHz

Memory: 32768MB RAM

Available OS Memory: 32520MB RAM

Page File: 10094MB used, 27546MB available.

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported

Card name: NVIDIA GeForce RTX 4060

Manufacturer: NVIDIA

Chip type: NVIDIA GeForce RTX 4060

DAC type: Integrated RAMDAC

Display Memory: 24217 MB

Dedicated Memory: 7957 MB

Shared Memory: 16260 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.