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‎08-14-2020 07:40 PM

HP Recommended
Product: HP Pavilion Gaming Desktop 690-0013w
Operating System: Microsoft Windows 10 (64-bit)

I bought a new desktop from walmart on 08/13/2020 and today i noticed the warranty on the computer expired on 02/24/2020. Please how do i go about this?

5 REPLIES 5

‎08-15-2020 05:23 AM

HP Recommended

hi

How to Submit a Dispute to Validate Your Warranty

 

or/and contact hp :

https://support.hp.com/us-en/contact-hp

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎08-20-2020 04:43 PM

HP Recommended

I did per your instructions but it's been almost 1 week with no response from the dispute team.

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‎08-20-2020 08:27 PM

HP Recommended

Contact them again if you haven't all ready. Its probably really busy since this COVID19 stuff has been happening.

Thomas Lohse
Long time HP user owner and supporter
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‎08-21-2020 04:46 AM

HP Recommended
@sjvictor21 wrote:

I did per your instructions but it's been almost 1 week with no response from the dispute team.

Sorry for that, all I can do is ask moderation if anyone can help you!

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎08-21-2020 08:02 AM

HP Recommended

@sjvictor21

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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