Extremely slow internet download speeds

[1Smartdog60]

We have a 800 Mbps router, my husband pulling 750 Mbps all day long. Even our iPhones are over 400 Mbps.  BUT, since day day I received my HP Touch screen all-in-one has never gone over 115 Mbps.  Bought it in November of 2020!!  Spent hours on the phone with customer support back then. At that time, they insisted it was the actual computer.  Rather, it was anything else.  They had me check everything such as it being the ethernet connection, then my router, then my service provider, and kept suggesting it was other thing .... but it is not.  It is my all-in-one since day one. 

CAN ANYONE HELP?  

[Bill_To]

Hi

Sorry to hear this.

Checked your PC's Driver download site here https://support.hp.com/us-en/drivers/selfservice/hp-all-in-one-pc-22-df0000a/38240564/model/38111566 

No ethernet or WIFI drivers available. You are stuck with Windows drivers.

Your PC specs https://support.hp.com/us-en/document/c06680136 show an unknown NIC and Realtek Wi-Fi 5 (1x1) and Bluetooth® 4.2 combo. This information is not very helpful. Can't use this info to look for manufacturer network driver updates.

I would suggest backing up data. Do a clean OS install if the network problem occurred recently. But you have stated this problem goes back to the out of box experience.

It looks like there is no solution to your problem.

I found the NIC ID, Realtek RTL8111GSH.

Maybe someone in the forum can find a better network driver used by HP in this component, in a similar HP PC when using ethernet.