F10 Accept button not working in BIOS System Security

[samc3]

Hi - I saw this support question in another forum, but it wasn't really answered. I have exactly the same problem:

"The 'F10=Accept' key in HP BIOS System Security menu item is not working so I cannot save my toggled value.

I need to enable hardware virtualization on my hp PC. Change is to be made on option in BIOS System Security menu. When I toggle to 'enabled' and press F10 (=Accept), nothing happens. Only Esc (=Cancel) works and that defeats the purpose. Why is F10 frozen? How can I save the 'enabled' setting?"

When the F10=Accept button doesn't work, how do I save a setting in BIOS? Now into my 6th hour trying to solve this problem.

Thank you.

[the_Maestro]

When you press the power button, i'd follow by quickly and repeatedly pressing  F10 function key. 

Alternatively, if fast boot is enabled, press and hold F10 before you power on the computer.

According to the Maintenance And Service Manual , repeated pressing of F10/ holding F10 and powering on should let you into the BIOS. You can find all manual and other documents/downloads for your unit in Hp  support site. The Maintenance and Services Manual is worth a read.

Another method is to press ESC during POST and you should be presented with selection menu so presumably youd use arrow keys to highlight the desired option and then press ENTER key.

If this does not work, i'd try resetting BIOS to default values by pressing the clean CMOS button. Then rinse and repeat F10 procedutre to hopefully get into BIOS.

If this still does not work, i'd say try a PS2 keyboard which helped me on my Z210 some years ago. Unfortunately HP does not provide PS2 ports on your 820 G2 (so you're stuck with USB keyboards). As such, you may like to try another USB keyboard which may help you (with timing/interupt issues) to get into the BIOS.

If all this fails, i'd ring support since it shouldn't be so difficult.

[Dark_Panther]

Hi thank you for posting and welcome to HP forum,

We would want to whether BIOS has been updated to latest version. If not, kindly updated update BIOS through HPSA.

Best Regards,
Dark_Panther.
I am an HP Employee.
Note: Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

[CSSethi]

Hi ,

Thanks for raising this query...

In case F10 option is not responding you can try pressing save changes and exit under File Menu.

In case this option is also not responding, try upgrading or first reset the BIOs manually using Jumper settings.

Pleadse refer to below link under section "Clear the CMOS settings" for motherboard used with this model:-

https://support.hp.com/in-en/document/c02980014

Hope this helps..