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HP Recommended
HP PAVILLION
Microsoft Windows 10 (64-bit)

IMG_6352.JPG

 

Have only had this desktop four months and in that time - two keyboards have faded lettering.  They replaced first and now a third keyboard on the way.  Wish they would send a different model of keyboard so this maybe would quit happening!    We do not eat, drink or smoke near this keyboard.  We don't use perfumes or lotions.  Previous keyboard from HP lasted 10 years in the exact same location as this new one.  ANY THOUGHTS anyone?  I am think it is junk keyboard.    the top one is faded main letters used - bottom is NEW one showing the difference in the faded to new.

2 REPLIES 2
HP Recommended

@Calchick7

 

I understand your concerns and frustration

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you

KrazyToad
I Am An HP Employee

HP Recommended

Just received the 3rd keyboard today- they once again sent the SAME MODEL that keeps FADING!  this will be a continuous ongoing issue I am sure!  😞

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.