Factory License Error - Custom Envy 700qe (Paid Pro, Got Home)

[bushvtwin]

Hello,

I am troubleshooting a persistent Windows Activation failure (Error 0xC004C003 and 0xC004F069) on my custom-built HP desktop. The Windows activation system reports that the digital license embedded in my motherboard's ACPI MSDM firmware table is for the "Home" edition. However, I have located my original online order confirmation showing this machine was custom-ordered directly from the HP Store with Windows Pro pre-installed. It appears the factory incorrectly flashed a Home license profile onto the motherboard during assembly. Because this is a factory configuration error, I am requesting that an HP support representative open an administrative case to verify my purchase and provide a valid replacement Windows Pro activation key to honor the original build specification.

Original Order Details:

• Model: HP ENVY 700qe Desktop PC
• Order Number: H128890427
• Product Number: E6S61AV#ABA
• Specified Operating System at Checkout: Windows 8.1 Pro 64-bit

The system has no exterior Microsoft COA product key sticker. Please let me know how I can securely provide my Serial Number to an authorized HP employee via private message to resolve this licensing mismatch.

Thank you,
Paul Bushway

[Pallipurath]

Hi @bushvtwin 

Welcome to the HP Support Community.

Thank you for providing the details of your HP ENVY 700qe Desktop PC and the original order ID information. I understand your concern regarding the Windows activation errors (0xC004C003 and 0xC004F069), particularly because your order confirmation indicates that the system was originally configured with Windows 8.1 Pro 64-bit.

The Windows edition indicated by the firmware-embedded MSDM table does not appear to match the operating system specified in your original purchase records. However, further verification is required to determine whether this is related to the original factory configuration, the currently installed Windows edition, or the activation licensing associated with the system.

You may provide the error displayed, product number, serial number and Invoice through private-message. For your security, please do not post your serial number, order number, or other personal purchase details publicly in the Community.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

Take care and have an amazing day!