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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2022 01:37 PM

HP Recommended
Product: HP ProDesk 600 G1 Small Form Factor PC

Hello, I use to use this PC for work like 2 years ago and I don’t remember my log in info and the domain is blocking me from factory resetting it I believe it’s asking me for a RECOVERY KEY ID. Tried HP phone support but they tried to get $50 out of me for it and the virtual assistant is pretty much useless. Can somebody please help me? 

2 REPLIES 2

‎02-20-2022 02:57 PM

HP Recommended

@Victor602 -- sorry, but each participant on this peer-to-peer discussion forum must obey the "Rules Of Participation", whiich prevents them from giving any assistance to you regarding "passwords".  Any owner/operator of a private computer store is not bound to those Rules.

 

P.S. Who is managing your "domiain" ?   Should they be the one that will "refresh" your computer?

 

‎02-21-2022 06:54 AM

HP Recommended

Hi,

You can create a bootable USB drive with the OS on it and then use it to reinstall the OS. You will loose all personal data on the machine. During install choose custom install and delete all partitions. Insatll in unallocated space.

https://www.microsoft.com/en-us/software-download/windows10ISO

 

Hope it helps,

David

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