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‎02-24-2021 05:42 PM

HP Recommended
Product: Hp Omen
Operating System: Microsoft Windows 10 (64-bit)

ok so I'm trying to factory reset my laptop but it keeps telling me this "there was a problem resetting your pc. No changes were made."

2 REPLIES 2

‎02-24-2021 05:59 PM

HP Recommended

Hi,

 

Try this if you are doing a reset within Windows:

 

Open an administrative command prompt. Enter the following commands one at a time.

 

DISM.exe /Online /Cleanup-image /Restorehealth

 

sfc /scannow

 

Also check hardware (Link) if the above does not work.

 

Regards

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‎02-25-2021 01:12 AM

HP Recommended

If you still have the original HP image on there, then When the PC is off, turn it on and keep tapping F11. This will take you to the HP Factory Restore option. You're trying to do the stock Windows 10 reset, not the HP one.

If that fails, you can make a genuine HP recovery USB from this link:

https://support.hp.com/au-en/document/c06162205

 

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