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‎10-22-2022 02:35 PM

HP Recommended
Product: HP TouchSmart 320-1030 Desktop PC

Please help!!! I’ve watched every YouTube video you can think of. I had wind 7 and went online and used a flash drive to get wind 10 everything was going fine then I got an error saying it looks like you started an upgrade and booted from installation media. I then followed every YouTube video and nothing is helping. At this point I’d like to go back to window 7 so my computer will at go to the start menu. I don’t know what else to do!!

1 REPLY 1

‎10-22-2022 04:50 PM

HP Recommended

You can get duplicates of the original windows 7 here

http://www.computersurgeons.com/p-22049-windows-7-64-bit-recovery-kit-a7c03av-for-hp-touchsmart-desk...

 

 

However, it may not be possible to obtain additional updates due to Microsoft removing win7 support.  I really recommend try to get 10 to work -or- reverting to 7 if the option to go back is available.

 

Was windows 7 working OK when you upgrade to 10?  

 

I assume you went here and did the "download now" and still have the USB flash

 

To do a clean install you may need some drivers.   Please copy these drivers to the USB if there is room else  use another USB

It is possible your Wi-Fi  miini-card may not be recognized by windows 10.   To do a clean install you will need to use an ethernet cable to the modem and not use Wi-Fi

 

chipset driver https://ftp.hp.com/pub/softpaq/sp54501-55000/sp54633.exe

IDT audio https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe 

ethernet (might not need) https://www.realtek.com/en/directly-download?downloadid=cd8af2002528647c57b5e25cca9b6acd

 

 

I recommend a clean install.  Boot the USB flash and select windows 10 home as your previously had windows 7 home (correct me if wrong)

instructions here

https://answers.microsoft.com/en-us/insider/forum/all/how-to-perform-a-clean-install-or-reinstall-of...

be sure to delete any existing partitions. You need to install on Unallocated space.  

 

 

 

 

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