cancel
chiky17 Honor Student
Honor Student
3 2 0 0
Message 1 of 6
416
Flag Post
HP Recommended

Solved!

Failure ID 94TR5D-7Q4840-MFPWMG-408603

HP Envy
My envy shows a failure message with; Failure ID:94TR5D-7Q4840-MFPWMG-408603
5 REPLIES 5
Provost
Provost
49520 49492 9892 16556
Message 2 of 6
411
Flag Post
HP Recommended

Solved!

Failure ID 94TR5D-7Q4840-MFPWMG-408603

Hi,

 

The error code indicates a fault with a ram module, although it may be worth re-seating the module(s) just in case there's a bad connection.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

chiky17 Honor Student
Honor Student
3 2 0 0
Message 3 of 6
400
Flag Post
HP Recommended

Solved!

Failure ID 94TR5D-7Q4840-MFPWMG-408603

Thanks, but how I reset the Module 5?

Reply
0 Kudos
Provost
Provost
49520 49492 9892 16556
Message 4 of 6
397
Flag Post
HP Recommended

Solved!

Failure ID 94TR5D-7Q4840-MFPWMG-408603

Hi,

 

Post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information - and I can give you a link to the maintenance and service guide.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Reply
0 Kudos
Tags (1)
chiky17 Honor Student
Honor Student
3 2 0 0
Message 5 of 6
389
Flag Post
HP Recommended

Solved!

Failure ID 94TR5D-7Q4840-MFPWMG-408603

Ithink the model # is Envy x360, the product # is M4C69UA#ABA.  I apprecite your support.

 

Reply
0 Kudos
Provost
Provost
49520 49492 9892 16556
Message 6 of 6
379
Flag Post
HP Recommended

Solved!

Failure ID 94TR5D-7Q4840-MFPWMG-408603

Hi,

 

You're more than welcome :generic:

 

First of all, accessing the memory module in this machine requires a lot of disassembly, so if the notebook is still under warranty, my best advice would be to contact HP and arrange for this to be repaired -If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you live in the UK, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are no longer under warranty and want to try removing and re-seating the memory module ( although if the module has failed as the error code suggests, it will need to be replaced ), the procedure is detailed starting near the bottom of Page 57 in your Maintenance & Service Guide.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation