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Failure ID 94TR5D-7Q4840-MFPWMG-408603

HP Envy
My envy shows a failure message with; Failure ID:94TR5D-7Q4840-MFPWMG-408603
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Provost Provost
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49080 9696 16476
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Failure ID 94TR5D-7Q4840-MFPWMG-408603

Hi,

 

The error code indicates a fault with a ram module, although it may be worth re-seating the module(s) just in case there's a bad connection.

 

Regards,

 

DP-K

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chiky17 Honor Student
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Failure ID 94TR5D-7Q4840-MFPWMG-408603

Thanks, but how I reset the Module 5?

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Failure ID 94TR5D-7Q4840-MFPWMG-408603

Hi,

 

Post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information - and I can give you a link to the maintenance and service guide.

 

Regards,

 

DP-K

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chiky17 Honor Student
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Failure ID 94TR5D-7Q4840-MFPWMG-408603

Ithink the model # is Envy x360, the product # is M4C69UA#ABA.  I apprecite your support.

 

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Failure ID 94TR5D-7Q4840-MFPWMG-408603

Hi,

 

You're more than welcome

 

First of all, accessing the memory module in this machine requires a lot of disassembly, so if the notebook is still under warranty, my best advice would be to contact HP and arrange for this to be repaired -If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you live in the UK, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are no longer under warranty and want to try removing and re-seating the memory module ( although if the module has failed as the error code suggests, it will need to be replaced ), the procedure is detailed starting near the bottom of Page 57 in your Maintenance & Service Guide.

 

Regards,

 

DP-K

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