Failure to install HP Support Assistant

[puzzled55]

hp support assistant fails to install. Message that failed to extract cab

[Dragon-Fur · Accepted solution]

@puzzled55 

The source of this issue is likely an outdated version of the HPSA installation package trying to install a newer version of the HP Support Assistant.

What?

There are two types of the HPSA:  Software type and Application type.

The update MIGHT be trying to update HPSA from one type to another.

If that is the case, the process to make this "switch" more dependent on the circumstances being "just right".

Consider / Try

IF you have not done so,

1. Re-check / uninstall / remove all / any HPSA software from Programs and Features
2. If you find it, next uninstall HP Support Solutions.
3. Check in Settings > Apps > Apps and Features and uninstall any HPSA bits you find there, too.
4. Afterward the software / apps are removed / uninstalled, Restart the computer and log in.
5. Download / install a fresh copy of the HP Support Assistant from the HPSA website.

Preparation

Optional / Recommended > Before you make changes to your computer:  Create a Restore Point

Stop / Exit all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection 

Click (Highlight) your main disk (C) > Select Create a Restore Point

Windows Updates

Before you install / reinstall printer software, do check and run Windows Updates. 

Settings > Update and Security > Windows Updates

If you install any Windows Updates: After the update is installed, Restart the computer and log in.

NOTE:  If an update is already pending, install that update > Restart the computer and log in

Uninstall HP Support Assistant Software from Programs and Features

FIRST > Uninstall the HP Support Assistant

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.

NOTE:  If the software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

Next,

 Uninstall HP Support Solutions Framework software from Programs and Features

Search or scroll down and find HP Support Solutions / Framework

Select (Click) and Uninstall the software

NOTE: 

When installed as part of HP Support Assistant software, HP Support Solutions Framework is a subset of HPSA.   For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.

Restart the computer and log in. 

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Next - check for the HPSA or its companion software lurking in Settings > Apps

If you find it, uninstall it

Uninstall HPSA Application >> Apps

FIRST > Uninstall the HP Support Assistant Application

Settings > Apps > Apps and Features 

Search or scroll down and find HP Support Assistant

Left-Click on the item (HP Support Assistant) > Uninstall

NEXT > 

If you find it in Apps or in Programs and Features

Uninstall HP Support Solutions Framework software

Restart the computer and log in.

NOTE If / When using the Application version of HPSA:

     If removed, and wanted again later, HP Support Solutions can be reinstalled at Product Home

     Select to use “Auto-Detect” to install HP Support Solutions

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Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

READ >> Partial excerpt from the Website:

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

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After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it,

Else

Right-Click on the installation package >  Select Run as Administrator

After the software is installed:  Restart the computer and log in

Optional - After the software is installed, PIN the program to your Windows Start Screen

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant > PIN to Start

Help and Troubleshooting for HPSA

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10

 HP Account - Login / Dashboard

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[puzzled55]

Thanks for your response. I will follow your suggestions in the near future.