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‎12-25-2017 01:40 PM - edited ‎12-25-2017 01:44 PM

HP Recommended

> I have the same issue that is on my computer, when it required the start-up password ..

 

A computer can have many passwords:

 

1. when powering-on the computer, to keep thieves from using a stolen notebook/laptop/tablet/All-In-One.

 

2. when trying to access an "encrypted" disk-drive, for the same reason.

 

3. when Windows is booting, after a hacker has used the 'SYSKEY.EXE' program to set a password, and, of course, wants ransom-money to sell you the password.

 

4. at the Windows "login" prompt.

 

My guess is that the hacker used #3, above.

 

Your only remedy (other than paying the ransom) ...

 

1. Remove the existing disk-drive.

2. Purchase and install a replacement disk-drive.

3. Reinstall Windows.

4. Install anti-virus software (necessary for Windows 7).

5. Temporarily connect the current disk-drive, to copy all your personal files from it.

6. Reinstall your programs.

 

Need more details on each step?  Just ask!

 

You can do the above, or pay HP to do it, or pay a local computer technician to do the above.

 

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