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HP Recommended
HP ProBook 640 G2 Base Model Notebook PC

Feature byte is missing in my pc and I don't know how to recover 

1 REPLY 1
HP Recommended

@Oblac 

 

Welcome to the HP Community --

 

Reference

 

Use PartSurfer using your Serial number instead of the model name or product number.

 

Reminder:  Never post any private information in our Community -- we are a public resource.

 

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • System-specific list:  Replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Look for the word "BIOS_VERSION

 

Look for the Feature Byte data split across two lines (possibly 3 ?) lines.

Possibly - lines identified as "Part Number": IMG_DESC1, IMG_DESC2, IMG_DESC3

 

and

 

Related HP Community conversation about the subject - includes how-to information:

https://h30434.www3.hp.com/t5/Business-PCs-Workstations-and-Point-of-Sale-Systems/Feature-Byte/td-p/...

 

 

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References / Resources

 

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

HP ProBook 640 G2 Notebook PC  

 

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Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.