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‎09-30-2025 05:17 PM - last edited on ‎10-01-2025 12:04 AM by Level 15

HP Recommended
  • Its not notebook
  • Can someone give us a call <Do not include the product serial number or any private information>. Using windows
Category:
1 REPLY 1

‎10-02-2025 02:50 PM

HP Recommended

Hi @Linda398,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 

I understand you’re having trouble with your HP device, where the firmware update is stuck, and you’re unable to use it. To help you with the right steps, could you please confirm whether this is happening on a printer or a desktop? Since you mentioned it’s not a notebook, sharing the exact model number and the error message you see will help me provide the most accurate solution.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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