Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-01-2025 02:44 AM

HP Recommended
Product: HP Compaq Elite 8300 Base Model Small Form Factor PC
Operating System: Microsoft Windows 10 (64-bit)

Subject: USB Device Descriptor Request Failed on HP Compaq Elite 8300 SFF

Dear HP Support Team,

I’m facing an issue with my HP Compaq Elite 8300 SFF desktop. When I connect USB devices (like my headphones), the system shows the error: "USB Device Descriptor Request Failed" under Device Manager. The headphones work perfectly on other PCs, so it's not the headphones causing the issue.

Troubleshooting Steps Taken:

  1. Tested different USB ports (front and rear), but the issue persists.

  2. Uninstalled and reinstalled drivers for the USB controllers.

  3. Disabled USB selective suspend and performed a system restart.

  4. Updated BIOS to the latest version.

The issue seems to be isolated to USB devices, as other peripherals work fine.

Could you please assist in resolving this problem?

Thank you,
[Hisham]

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.